Privacy Policy

The River Wellness (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and interact with our services.

This policy applies to all users of our website and digital platforms.

• A. Personal Information You Provide
  • We may collect the following:
    • Name, phone number, and email address
    • Information submitted through contact or admissions forms
    • Insurance and payment-related inquiries
    • Any other information you voluntarily provide
• B. Health Information (If Submitted)
  • If you submit health-related information through forms or communications, it may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).
• C. Automatically Collected Information
  • We may collect:
    • IP address
    • Browser type and device information
    • Pages visited and time spent on the website
    • Cookies and tracking technologies

• We use your information to:
  • Respond to inquiries and admissions requests
  • Coordinate care and verify insurance benefits
  • Improve website functionality and user experience
  • Communicate with you regarding services
  • Comply with legal and regulatory requirements

The River Wellness is a healthcare provider and complies with applicable provisions of HIPAA.

Any PHI you provide through secure channels will be handled in accordance with our Notice of Privacy Practices Website submissions are not always guaranteed to be secure or HIPAA-compliant unless explicitly stated Do not submit sensitive medical information through general website forms unless directed.

• We may share your information with:
  • Licensed clinicians and care providers
  • Insurance companies for verification and billing
  • Third-party service providers, including EMR, billing, hosting, and related operational vendors
  • Legal or regulatory authorities when required
  • All third parties are required to maintain appropriate confidentiality and security measures.

• We use cookies to:
  • Improve website performance
  • Understand user behavior
  • Enhance user experience
  • You can adjust your browser settings to disable cookies, though some features may not function properly.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However: No method of transmission over the internet is 100% secure. We cannot guarantee absolute security

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

• Depending on applicable law, you may have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain data
  • Withdraw consent for communications
  • To exercise these rights, contact us using the information below.

Our services are intended for adults (18+). We do not knowingly collect personal information from children.

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy, please contact:

The River Wellness

7920 Belt Line Rd. Ste#900 Dallas, Tx 75254

contact@theriverwellnesstexas.com

(214) 534-9030